1. Information We Collect

1.1 Account Registration Information

When you create a DeliveryX account, we collect the following information to enable our delivery services:

• Store Name: The name of your business or store
• Mobile Phone Number: For account verification and service notifications
• Email Address: For account management and communication
• Main Branch Address/Location: Your primary business location for delivery coordination

1.2 Images and Photos

You may upload images related to your store or delivery orders to enhance service accuracy and communication with delivery captains.

1.3 Payment Information

We support multiple payment methods to make transactions convenient for you, including Apple Pay, credit and debit cards, digital wallets, Fawry, InstaPay, bank transfers, cash payments to delivery captains, and wallet balance within the app.

Important: We do not store your credit card data or sensitive payment information. All payment transactions are processed securely through our certified third-party payment providers, including Paymob, and FawryPay.

1.4 Technical and Usage Information

We automatically collect certain technical information to improve app performance and user experience, including device information such as model and operating system version, app usage data and interactions, crash reports and error logs via Firebase Crashlytics, and location data when you request delivery services.

2. How We Use Your Information

We use the collected information to provide, maintain, and improve our services. Specifically, we use your information to connect you with delivery captains and facilitate order delivery, create and maintain your account securely, process delivery fees and manage your wallet balance, send you service notifications and delivery updates via push notifications and email, analyze app performance and fix bugs to enhance user experience, respond to your inquiries and provide technical assistance, and detect and prevent fraud or unauthorized access to ensure platform safety.

3. Third-Party Services and SDKs

DeliveryX integrates various third-party services to provide functionality and improve user experience. These services may collect and process data according to their own privacy policies.

3.1 Firebase Services

We use Firebase Crashlytics to collect crash reports and diagnostic data for improving app stability, and Firebase Push Notifications to enable real-time delivery updates and important notifications.

3.2 Payment Providers

We work with Paymob for secure card payment processing and for managing various payment methods and transactions, and FawryPay for handling Fawry payment transactions.

3.3 Technical Libraries

We use several technical libraries to enhance app functionality. These libraries process data locally on your device and do not transmit personal information to external servers.

4. Data Sharing and Disclosure

We respect your privacy and limit data sharing to essential situations. We share necessary delivery information, including pickup location, delivery address, and contact details, with assigned delivery captains to complete your delivery orders. We also share data with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting services, and analytics providers. These providers are contractually obligated to protect your data.

We may disclose your information when required by law, legal process, or to protect the rights, property, or safety of DeliveryX, our users, or others. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your personal information. These measures include encrypted data transmission using HTTPS and SSL protocols, secure payment processing through PCI-DSS compliant providers, regular security audits and vulnerability assessments, access controls and authentication mechanisms, and secure cloud infrastructure with Firebase. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes and enforce our agreements, and maintain business records. When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information: you can request a copy of the personal data we hold about you, update or correct inaccurate information in your account settings, request deletion of your account and associated data, object to certain data processing activities, withdraw consent for data processing where applicable, and disable push notifications in your device settings. To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

DeliveryX is intended for business use by stores and merchants. Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy in the app, sending you a notification via email or push notification, and updating the "Last Updated" date at the top of this policy. Your continued use of DeliveryX after such changes constitutes your acceptance of the updated Privacy Policy.

11. Cookie Policy

DeliveryX uses local storage and similar technologies to enhance user experience and maintain app functionality. These technologies help us remember your preferences, maintain your session, and improve app performance. You can manage these settings through your device preferences.